Terms and Conditions
Wharariki Holiday Park Ltd t/a Wharariki Beach Holiday Park
Terms and Conditions
Welcome to Wharariki Beach Holiday Park. To ensure an enjoyable stay for all guests, please take a moment to read our Terms and Conditions before making a reservation.
By making a booking with Wharariki Beach Holiday Park, you acknowledge and agree to the following booking terms and conditions.
1. Reservations and Payment
Booking Confirmation
All reservations must be paid in full at the time of booking.
A reservation is considered confirmed once payment has been successfully processed and a booking confirmation has been issued.
Accepted Payment Methods
We accept Visa and Mastercard for reservations made through our online booking system.
Advance Bookings and Credit Card Expiry
If you are making a reservation six months or more in advance, please ensure your credit card expiry date is at least 12 months beyond your arrival date.
Our booking system may be unable to process refunds to expired credit cards. This requirement is a security precaution designed to protect against fraudulent card use.
2. Accommodation Rates and Surcharges
Rates and GST
All accommodation rates are quoted in New Zealand Dollars (NZ$) and include Goods and Services Tax (GST) of 15%.
Peak Holiday Period – 1 December to 31st March
A minimum stay of two nights applies to bookings between 1 December and 31 March (inclusive).
Single-night bookings during this period are accepted, subject to a 15% surcharge.
Public Holiday Surcharges
A 15% surcharge applies to single-night stays on all national and local public holidays, including Waitangi Day and Anzac Day.
3. Cancellations and Booking Amendments
Cancellations
All cancellation requests must be submitted in writing by email to stay@wharariki.co.nz.
Please include your reservation confirmation number so we can identify your booking.
Our cancellation and refund policy is as follows:
72 hours or more before your arrival date: A refund of 75% of the booking amount will be provided.
Less than 72 hours before your arrival date: No refund will be provided.
Changes to Existing Bookings
All requests to amend a confirmed reservation must be submitted by email to stay@wharariki.co.nz, quoting your reservation confirmation number.
If an amendment results in a shorter stay or a reduction in the number of guests, the cancellation policy outlined above will apply to the reduced portion of the booking.
All amendments are subject to availability.
These policies do not limit any rights guests may have under applicable New Zealand consumer law.
4. Child and Adult Rates
Our accommodation rates are based on the following age groups:
Children aged 5 years and under: Stay free of charge.
Children aged 6–15 years (inclusive): Qualify for reduced child rates where available.
Guests aged 15 years and over: Adult rates apply.
Please ensure the correct number and ages of all guests are provided when making your reservation.
5. Check-in and Check-out
Check-in
Check-in is available from 12:00 noon until 9:00 pm on your scheduled arrival date.
Check-out
Check-out is strictly by 10:00 am on your scheduled departure date.
We ask all guests to respect these times to allow our team to prepare the park and accommodation for arriving visitors.
Late Arrivals
If you expect to arrive after 9:00 pm, please contact us by email before your arrival.
Email: stay@wharariki.co.nz
Please include your reservation confirmation number and estimated time of arrival (ETA).
You must then check your email for a response from our team providing instructions for your late arrival.
6. Pets and Animals
No pets or animals are permitted within Wharariki Beach Holiday Park under any circumstances.
This restriction is due to the park's location alongside Department of Conservation (DOC) land and the conditions of our Licence to Occupy.
Guests must not bring or conceal animals within the holiday park.
7. Guest Conduct and Park Management
We aim to provide a safe, peaceful and enjoyable environment for everyone staying at Wharariki Beach Holiday Park.
All guests are expected to behave respectfully towards other visitors, park staff and park property.
Right to Refuse Reservations
Management reserves the right to refuse or cancel a reservation where there are reasonable grounds to believe that a person:
Is not the person named on the reservation.
Is not the authorised holder or user of the credit card provided.
Is unable or unwilling to pay any additional charges incurred during their stay.
May cause damage to park property or the belongings of other guests.
May engage in disruptive, threatening or socially unacceptable behaviour.
Is under 18 years of age and is not accompanied by a responsible adult aged 18 or over.
Is bringing or attempting to conceal a pet or other unauthorised animal.
Any decision to refuse or cancel a reservation will be made reasonably and in accordance with applicable New Zealand law.
Unacceptable Behaviour
Management reserves the right to require guests to leave the holiday park if they:
Behave in an abusive, threatening or socially unacceptable manner.
Cause damage to park facilities, accommodation or other property.
Unreasonably disturb or interfere with the enjoyment of other guests.
Use offensive or abusive language towards staff or other visitors.
Fail to comply with park rules or reasonable instructions from management.
Guests required to leave due to serious misconduct or breaches of park rules may not be entitled to a refund, subject to applicable consumer law.
Guests may also be held responsible for the reasonable costs of repairing or replacing property damaged through their actions.
8. Website Information and Usage
Wharariki Beach Holiday Park makes every reasonable effort to ensure the information provided on this website is accurate, current and helpful.
However, occasional errors, omissions or technical inaccuracies may occur.
Information on this website, including accommodation descriptions, facilities, availability and pricing, may be updated or amended without prior notice.
While we endeavour to keep all information accurate, we encourage guests to contact us directly if they require clarification before making a reservation.
External Websites and Links
Our website may contain links to third-party websites for the convenience of our visitors.
These websites are operated independently, and Wharariki Beach Holiday Park has no control over their content, availability, security or privacy practices.
The inclusion of a link does not necessarily imply that Wharariki Beach Holiday Park endorses or accepts responsibility for the information or services provided by that website.
Website Liability
Wharariki Beach Holiday Park takes reasonable care in maintaining its website but cannot guarantee uninterrupted access or that the website will always be free from technical errors.
To the extent permitted by New Zealand law, Wharariki Beach Holiday Park is not responsible for losses arising from website interruptions, technical faults or reliance on inaccurate information provided by third-party websites.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under New Zealand law.
9. Online Reservations
Guests making reservations through our online booking system are required to review and accept the applicable booking Terms and Conditions before completing payment.
By confirming a reservation, guests acknowledge their acceptance of these conditions.
We recommend that guests retain a copy of their booking confirmation and Terms and Conditions for future reference.
10. Contact Us
If you have any questions regarding your reservation, our accommodation or these Terms and Conditions, please contact us.
Wharariki Beach Holiday Park
Email: stay@wharariki.co.nz
Our team will be happy to assist with your enquiries.
We look forward to welcoming you to Wharariki Beach Holiday Park and hope you enjoy your time exploring this beautiful part of New Zealand.